Lots of people who begin using their first hosting account, or switch companies, often have queries in regard to how particular things are executed or encounter complications when setting up various things like emails, website settings, and so on. That is the reason why, some providers have compiled documentation with the most standard questions and problems in order to help their customers get information quickly and easily. Consequently, the customer service team representatives can spend more time on actual issues that some clients may be encountering, since the solution for the minor things will already be available on the World Wide Web and clients will be able to tackle them without getting in touch with the tech support team. Having comprehensive documentation is quite important, especially for new customers without any previous experience, as the hosting service entails a ton of functions and lots of people can become confused about what to do. A good knowledge base can both help you perform the tasks that you wish and become aware of how the web hosting service functions in general.

Extensive Online Documentation in Shared Hosting

If you’ve purchased your very first shared hosting account through our company or have moved your site over to us, you’ll become accustomed to our services and our in-house built Hepsia hosting Control Panel very quickly due to the fact that we have compiled a thorough knowledge base where you can find all the info that you’ll ever need – both general info with regard to the service as a whole and more concrete info about the different features that you can use and the complications that you may encounter. The articles themselves are available in 2 places. The entire article list can be accessed through the Control Panel’s Help section. You can find articles that are dedicated to the different features in each section of the Control Panel too. You can become aware of how to do practically everything, from enabling an .htaccess configuration file to administering an electronic mailing list, and all the articles feature elaborate instructions, so you’ll never become confused because of an ambiguous text. Certainly, if you confront a more specific problem and you’re unable to find an adequate solution in our knowledge base, you can contact our client service staff 24-7-365.

Extensive Online Documentation in Semi-dedicated Hosting

We’ve prepared an elaborate knowledge base for all our current and future customers, so in case you order a semi-dedicated server account through us, you’ll be able to find any information that you’re searching for at any moment. We have a large number of informative articles, which will help you better understand what’s going on in your semi-dedicated server account – "What is PHP?" and "What are file access permissions?" are merely 2 instances. Our exhaustive guides will help you do anything you like – uncompress an archive, import a database, forward a domain name, and so on. Additionally, we also have troubleshooting instructions, which will allow you to find out what induces a given problem and the probable solutions for it. If you aren’t able to send e-mail messages or your domain name returns a 500 Internal Server Error message, for instance, you can consult our knowledge base and repair the issue in no time. You can access the articles through any section of the Control Panel, as well as through the all-encompassing Help section.