A ticketing system is the most common correspondence medium that web hosting companies offer to their customers. It is typically part of the billing account and is the most effective way to fix an issue that requires some time to investigate or that needs to be escalated to a server administrator. In this way, all replies supplied by either side will be stored in one location in the event that someone else needs to work on the issue in question and the information already exchanged in the ticket will be available to all parties. The negative side of using a ticketing system with most web hosting platforms is that it’s not part of the hosting Control Panel, which implies that you’ll have to sign in and out of no less than two accounts in order to perform a given task or to contact the hosting company’s technical support team. In case you want to administer a couple of domain names and each one of them is hosted in a different account, you will have to use even more accounts simultaneously. On top of that, it could take a significant span of time for the provider to reply to your ticket requests.

Integrated Ticketing System in Shared Hosting

In contrast to what you may find with plenty of other web hosting providers, the trouble ticket system that we use with our Linux shared hosting is included in the Hepsia Control Panel, which is included with all web hosting accounts. You will not need to remember different log-on credentials, since you will be able to manage both your tickets and the web hosting account itself in one place. So, if you have a query or encounter a difficulty, you can get in touch with our customer service team immediately. Our system comes with a clever search mechanism. This implies that even in case you have opened heaps of tickets over the years, you’ll be able to find the one that you want without difficulty. Besides, you can read knowledge base guides to solving commonly met predicaments.

Integrated Ticketing System in Semi-dedicated Hosting

The support ticket system that we’re using is integrated into the Hepsia Control Panel, which we have developed for our Linux semi-dedicated hosting packages, which suggests that you won’t need some other platform to touch base with our customer care staff – you can do it on the spot as soon as you chance upon a difficulty. Submitting a new ticket requires several mouse clicks and tracking down an older one is just as easy. Using our clever search functionality, you can quickly track down any ticket that you have already sent. You can post a ticket at any moment in time as our customer support staff representatives are at your service 365 days a year and reply in less than an hour, although it rarely takes this much to obtain help. With the Hepsia Control Panel, you will have everything in one single place and you can just forget about having to go through 2 or more platforms to resolve a simple problem.