When your website hosting company provides live chat support, you can speak with a representative live and learn useful info or get a problem resolved in a very timely manner. The key advantage of using chat compared to calling to talk to a live person is that you'll need just a computer with web access, so you won't pay any fees in case you're in another state or country. In addition, it is a lot quicker to copy and paste info for instance domain names, usernames or error messages in other words details which are sometimes hard to give to the other side on the telephone. The real-time chat is also a much quicker option to contact the website hosting supplier's support crew as compared to using a ticketing system. Last, but not least, in case some problem requires a little more time to be taken care of, you'll be able to do something else while you wait for guidance on the live chat, so you will not lose time - something that's not possible when you are on the phone.

Live Chat Support in Shared Hosting

As we consider the fact that a number of troubles can be resolved when you speak with a live person, we provide a live chat service for all of our prospective and active clients. The chat is accessible every single day and our customer support representatives can assist you with a wide range of questions and problems. In case you aren't our client yet, you're able to find out more about our shared hosting packages and the hosting platform in general to make sure that your web sites will operate efficiently on our servers. In case you already have an account and you've got some questions or you experience any issues with some of our solutions, you can get in touch with us through our live chat and we can provide the necessary details or help you troubleshoot the issue. You'll need to open a trouble ticket for specific troubles that need more time or the assistance of a sysadmin, but for a number of basic troubles you will receive help on the spot.

Live Chat Support in Semi-dedicated Hosting

The live chat support service that we offer is online every single day, even on holidays and weekends. It is the perfect way to learn more details about our Linux semi-dedicated hosting packages in case you don't have an account yet or to get some issue resolved if you're a client and our support representatives will help you promptly no matter what time of the day you join the chat. In case you're hestitating which plan is more suitable for your websites, in case you need advice whether you should obtain a particular upgrade and how to obtain it or if you've got problems setting up an e-mail account on your computer system, you're able to get in touch with us and we'll provide you with the needed info as soon as possible. The live chat is accessible even after our telephone lines are off for the day, which means that if you have an account here, you can rest assured that you'll always receive prompt assistance with any question or problem that comes up.