If you ever have any enquiries about your web hosting account or if you face a problem with your websites, you’ll need to contact the respective web hosting provider’s help desk support team. It may not make any difference how soon they’ll answer if you’ve got a general enquiry, but an issue such as a messed up script update, for example, may lead to your website becoming damaged or inaccessible on the Internet. And the longer you have to wait for the support team to lend a helping hand, the longer the site will be down. In case you offer goods or services online, any downtime will affect your site badly and you can lose existing or prospective visitors. Lots of hosting providers, particularly resellers, answer emails and support tickets within twenty four hours, but in the Internet realm that’s far too long, since clients will rarely revisit a website that isn’t working properly over an extended interval.

One-Hour Response Guarantee in Shared Hosting

With a shared hosting from us, you can just forget about waiting for hours, or even all day, to get an answer to a tech support ticket or an email. Regardless of when you get in touch with us, we’ll help you out within no more than 1 hour with any pre-sales and technical enquiries you may have. In reality, our real reply time almost never exceeds twenty-thirty minutes. As we are available 24/7, you will always receive support in a well-timed manner and we are aware of precisely how vital this is in the electronic world. Soon after you contact us, we will respond to your enquiries. In case you come across any technical complication, we will cope with it on your behalf, or we will supply you with all the required information in case there is something that you have to do yourself.

One-Hour Response Guarantee in Semi-dedicated Hosting

Due to the fact that we understand exactly how crucial it is to get quick support, we promise that you will never have to wait for more than 1 hour to receive an answer to any ticket that you post from your semi-dedicated server Control Panel. Actually, you’ll seldom have to wait for more than 20 to 30 minutes and this is valid for any inquiry irrespective of what its nature is – general, technical or billing. Furthermore, our customer and tech support staff is on duty around the clock, which suggests that even in case you submit a ticket during holidays, you’ll invariably obtain a blazing-fast response, which will include the answer to an enquiry, the solution to a predicament or the details needed to resolve an issue yourself – in case there is something that you need to do on your end. If you use our services, you won't ever have to spend an entire day awaiting an answer like you would with lots of other providers.