Although this is not the most importantfactor in order to distinguish a trustworthy shared hosting company from a bad one and a reseller from a real supplier, having the option to call and consult with a live person is a sign that you are not using the services of a one-person company and that you'll be able to reach someone if you're in need of assistance. The phone support for web hosting services may vary from standard to expert, therefore the issues that can be resolved through a call differ depending on the specific provider. Generally, these issues are more basic and include billing or 1st level tech issues since more complex problems generally require a support ticket where both you and the sysadmins can follow the proceedings with a specific issue. However, being able to call your supplier can save you considerable time and efforts for the multitude of tiny problems that may eventually appear at the time you manage your web hosting account.

Phone Support in Shared Hosting

If you decide to use one of our Linux shared hosting, you'll be able to contact our customer support team over the telephone for 14 hrs every day. We will assist you in choosing the ideal plan for your sites as we are aware that it's better to discuss this kind of matters with a live person. If you already own an account, we are able to assist you with all your sales/billing questions and / or general issues, even with some tech troubles which do not require too much time or escalation to an administrator as it'll be more appropriate to open a support ticket for time-consuming matters so as to have the correspondence in one place. We now have phone numbers in the US, the UK and Australia, so you'll be able to call the one you prefer and talk to one of our representatives.

Phone Support in Semi-dedicated Hosting

With 14 hours-a-day phone support, you can be certain that there will always be someone to assist you when you have any questions about the semi-dedicated server plans that we supply. Whether you would like to find out more about our packages, you have a billing issue or some general problem, you can just give us a call. Although some more technical matters may need a support ticket so as to give time to our technical support team to investigate, we'll help you with countless tech questions on the phone as well, saving you precious time and efforts. Since we have data centers on three different continents - in the USA, Great Britain and Australia, we have local phone lines in all of these countries as well. In case you are in a different country, we have an international number where you can contact us.