The customer support that you can receive from your shared hosting supplier is very important, regardless of whether you have pre-sales questions and you are not a client yet, or you've got some technical issue with a current account. Prompt and accurate information regarding a question or a problem can save you a lot of time and efforts, not mentioning that this is generally a proof that you're ordering from a genuine website hosting supplier and not from a reseller. If you acquire a hosting account via a company that doesn't own its servers and it can't access them right away, it's quite possible that you will wait for a day or two to have a reply to any question, thus your websites may remain offline for ages. However, a company that provides various ways of communication and has a technical support staff available any time can assist you right away and help you reduce or entirely avoid any kind of downtime and possible losses.

24/7 Customer Support in Shared Hosting

We acknowledge the importance of receiving assistance in a timely manner, that's why our shared hosting services feature 24/7 support as well as various means of communication. In case you don't have an account yet, you can easily call us or take advantage of our live chat and chat with a live representative, to learn more about our services or check if our servers meet the system requirements for your web sites. In this way, you'll never end up buying a service which you can't use effectively. In case you already have your account with us, you can also open a support ticket from your Hepsia hosting Control Panel when the issue is entirely technical or it requires additional analysis. In contrast to the majority of providers out there, we respond to all of the tickets within one hour, so you won't have to wait for a whole day. Our support services can be used day and night, even during public holidays.

24/7 Customer Support in Semi-dedicated Hosting

Whatever the semi-dedicated server that you choose, you are able to benefit from our 24/7 tech support services even on public holidays. Your websites will be available all of the time and so will we. With a lot of communication options, you'll be able to select the most convenient method to contact us and find out about our services in case you don't have an account yet, or ask for support if you are already among our customers. You will be able to call us, start a chat with a live representative, send an e-mail message or open a support ticket from the Help section of your Hepsia website hosting Control Panel. The previous two options have a one-hour response time warranty, though it rarely takes over 20 mins to get assistance regardless of the nature of the issue. With our customer and tech support services, we are there for you when you need us, not a couple of days afterwards.

24/7 Customer Support in VPS

With our VPS, you will not ever need to wait for more than an hour in order to get assistance for any type of difficulty that you could encounter with the server or the software that comes pre-installed with it. We guarantee this short answer time for all of the support tickets that you open from your billing Control Panel or emails which you send to our tech support team. In addition, we have local telephone numbers in a number of countries globally and a live chat service where we can help you with pre-sales, billing and common questions. Customer and tech support is available 24/7/365 via the numerous means of communication, so no matter what your question or issue is, there'll always be someone to assist you without delay. When you need assistance with third-party software, which you cannot set up or which gives you troubles, you'll be able to benefit from the Managed Services upgrade package that we supply for all VPS plans.

24/7 Customer Support in Dedicated Hosting

With a one-hour max response time warranty, you will benefit from quick support when you obtain a dedicated server from our company. Our customer and technical support teams are online 24/7/365, therefore any time you open a ticket through your billing account or you send an email message related to any kind of problem with your server or the pre-installed software on it whatever the time of the day, you'll receive a reply within one hour, even during holidays. Our ticketing system is the perfect option when the matter in question needs more time to be solved or in case it needs to be forwarded to our admins, since it's easier to track the communication sent on both sides. For common, sales and billing issues/inquiries, you're able to phone us or talk to a live representative employing our chat service. If you add the Managed Services upgrade to the server plan, our administrators will also assist you with third-party software installation and troubleshooting and just like the basic support, this service is available 24/7 too.