A 99.9% Server Uptime
The advantage of creating your very own shared hosting system is that you do not have to be worried about compatibility issues – you design a special set of software tools in such a way so as to work with a given set of hardware elements. The result is something way more solid and reliable, because there are much less potential chances of failure. We’ve set up our cloud hosting platform using tried and trusted hardware parts together with a heavily customized version of Security–Enhanced Linux in order to create an incredibly secure home for your own websites.
Because of this, with each of our Linux shared hosting plans we offer a 99.9% server uptime guarantee. This uptime guarantee is valid for all datacenters.
A 99.9% Network Uptime
If you would like to supply a premium–quality web hosting service, you can barely rely on the default network configuration in a datacenter. We’ve built our own custom network in an attempt to ensure the fastest possible connection speed with the rest of the world.
And because of this, regardless of which data centers you choose: our USA data center, our UK data center, in our data center Finland, in our Eastern Europe data center or our Australian data center, you can enjoy a guaranteed 99.9% network uptime. And this uptime guarantee applies to all hosting packages offered in each datacenter.
A 30–Day Money–Back Guarantee
While we have given our best to lessen all possible risks with our cloud hosting packages and although our company offers topflight customer support, there are cases when the customer is simply not pleased with what we are offering. Or he needs to move to a more powerful web hosting solution, such as a virtual private server or even a dedicated hosting server.
That’s why we offer a 30–day money–back guarantee with all our cloud hosting plans, no questions asked. If you’re not fully happy, we will give you a reimbursement.
24/7 Technical Support
If you’ve ever had to wait for hours to get an answer, you’re probably aware of how infuriating this can be, even more so when your website is on the line. That is the reason why our company offers a 24x7 support service with a 1–hour response time guarantee. No matter what happens or what holiday it is – our tech support engineers will be here and they will get back to you in under one hour. And the best thing is that their average support ticket response time is under twenty minutes!