Customer Support Channels
A Sixty–Minute Support Ticket Response Time Guarantee
All your help requests will be dealt with within maximum one hour after the support ticket or e–mail has been received. If your case needs further assistance from an admin, we’ll direct the trouble ticket or the e–mail to the person on duty, right away then leave a comment to notify you that more time will be needed for arriving at the best solution. If you make use of the Administration Services package, all of the tasks included there will be carried out whenever you desire.
A Top–Notch Customer Service
- We will be available to you 24x7x365 to reply to any inquiries that you may have with regard to our Hosting Control Panel or any of the apps that we have preinstalled for you on the dedicated hosting server. In case you also require help tackling server administration tasks, examine our Administration Services package, which includes backup hard drive storage space, weekly OS updates, server monitoring and rebooting services, as well as installation and problem troubleshooting procedures.
An Easy–to–Navigate Help Section
Each Linux dedicated servers hosting package is fitted out with our cost–free Hosting Control Panel, which sports an elaborate knowledge base plus a set of instructional video tutorials. Whenever you require help while working with the Hosting Control Panel, just click on the Videos or Help buttons in the upper right corner.