Support Channels

  • 1 hour ticket response time
  • A User–Friendly Help Section

  • In the Hosting Control Panel you can find a comprehensive Help section featuring a variety of educational articles and regularly asked questions. They are compiled by our support team of proficient technicians. Simply fill in your question and our intelligent system will provide you with the most suitable answer.

  • Top quality support service
  • Instructional Videos

  • For those who’d like to find out how to troubleshoot a typically encountered problem by watching a how–to video clip, we’ve added a compilation of video tutorials to our Hosting Control Panel. All the educational video clips are short and easy to understand. They offer visual presentations of various site administration techniques.

  • Intuitive help center
  • A 1–Hour Ticket Response Guarantee

  • All semi–dedicated servers are backed up by a 24x7x365 customer support service and include a one–hour ticket response time guarantee. Our well–trained tech support engineers will be online night and day and will rectify any issue that you could possibly run into within maximum 60 minutes after the customer support ticket submission. In most cases, a reply will be given to you within 20 minutes.